AMITA Health Careers
Job ID: 260418

Call Center Content Specialist

Lisle, Illinois

Regular / Day

We Are Hiring

Title: Spclst-Content-Call Center

City, State:  Lisle,IL

Location:  Navistar

Department:   Marketing 002

Additional Job Details:  Full-Time,Day, 40 hours,Weekly

Why Join AMITA?

AMITA Health (www.AMITAhealth.org) is a joint operating company formed by the Adventist Health System in Altamonte Springs, FL  and  St. Louis, MO based Ascension. 

With the addition of Presence Health, AMITA Health is now the largest health system in Illinois, comprising 19 hospitals and more than 230 sites of care. The newly combined health system has 900 providers in its medical groups, more than 26,000 associates and 7,000 physician partners and now serves over 4.3 million residents in the greater Chicagoland area.

What You Will Do

Job Summary:

The content specialist is responsible for creating and maintaining the Knowledge Base solution within the AMITA Health contact center.

 

Responsibilities:

  • Determines specific information that needs developing and identifies and obtains the authoring resources.
  • Collaborates with business owners to retrieve information for Knowledge Base (e.g., clinic, providers, hospitals).
  • Writes, revises, edits, and proofreads all copy and content. Utilizes content developed for other applications to the maximum extent possible to leverage investment and costs.
  • Institutes a process for website review to ensure that content is kept up to date, that links are maintained, and that all material complies with the corporate and editorial style.
  • Monitors and analyzes web traffic and search logs and recommends changes as appropriate.


Qualifications

 Education:  

  • Bachelor’s degree preferred 

Experience:  

  •  SharePoint or similar content management experience required 
  • Contact center experience preferred 

Equal Employment Opportunity

AMITA Health will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

Welcome to the AMITA Health Talent Network!

We appreciate your interest and are excited to begin sharing updates with you.

Please click the link below to see our current openings or to set up a Job Alert to receive emails about new jobs that match your interests.  https://amita.ttcportals.com/jobs/search/

Please note that AMITA Health will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. AMITA Health will not solicit money or banking information from applicants.