AMITA Health Careers
Job ID: 306516

Call Center Director

Lisle, Illinois

Regular / Day

We Are Hiring

Dir-Call Center - Pt Access Contact Center 001 - Full-Time,Day - Navistar - Lisle,IL

Why Join AMITA?

AMITA Health (www.AMITAhealth.org) is a joint operating company formed by the Adventist Health System in Altamonte Springs, FL and St. Louis, MO based Ascension.

AMITA Health is the largest health system in Illinois, comprising 19 hospitals and more than 230 sites of care.  The health system has 900 providers in its medical groups, more than 26,000 associates and 7,000 physician partners and serves over 4.3 million residents in the greater Chicagoland area.

What You Will Do

As an Associate with AMITA Health, you will have the opportunity to

Directs the operations of the Call Center and Operator Services.

Responsibilities:

  • Plans, organizes and directs all activities related to staffing, including hiring, orienting, evaluating and continuing education initiatives.
  • Plans and manages the department budget, evaluation of services and development activities.
  • Develops and implements policies and procedures that guide and support the provision of services and meets all productivity plans.
  • Formulates and implements operational strategies and initiatives.
  • Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system and process improvement and quality assurance programs, and installing and implementing upgrades.

What You Will Need

Education:
  • Diploma¬†
    • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required Master's degree preferred
Work Experience:
  • 5 years of experience required. 10 years of experience preferred. 2 years of leadership or management experience required. 5 years of leadership or management experience preferred.

Equal Employment Opportunity

AMITA Health will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

Welcome to the AMITA Health Talent Network!

We appreciate your interest and are excited to begin sharing updates with you.

Please click the link below to see our current openings or to set up a Job Alert to receive emails about new jobs that match your interests.  https://amita.ttcportals.com/jobs/search/

Please note that AMITA Health will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. AMITA Health will not solicit money or banking information from applicants.